Refund policy

Returns and Refunds

Damaged or Defective Item

If your item arrives damaged or defective, please contact us at contact@44hours.com with your order number and clear photos of the issue. We will review the case and help resolve it as quickly as possible.

Return and Refund Policy

Our pieces are designed to work across your entire day. If an item does not meet your expectations, you may request a return within 14 days of delivery.

After your return request has been approved, you will receive a return label by email. Return labels are valid for 10 days. If your return label expires, please contact us before shipping your return so we can assist you.

Order Cancellations

Orders, including pre-orders, can be cancelled as long as they have not been shipped.

If your order has already been shipped, cancellation is no longer possible and you may register a return after delivery according to our Return Policy.

For cancellation requests, please contact us as soon as possible at contact@44hours.com with your order number.

Return Conditions

To be eligible for a return, items must be returned in the same condition as received:

  • Unworn, unused, unwashed and undamaged

  • Free from perfume, body odour, deodorant, make-up, stains, marks or any other signs of wear

  • With all original tags attached

  • Packed in the original box or original packaging and packing slip

All returned items are inspected upon arrival. If a return does not meet these conditions or cannot be resold as new, 44HOURS reserves the right to refuse the return, apply a reduction in refund value or send the item back to the customer.

If a return does not meet the conditions, the shipping cost to send the item back to the customer is the customer’s responsibility.

Exchanges

We currently do not offer exchanges. If you need a different size, please place a new order and return the original item for a refund.

Return Costs

Netherlands: €6.95
Belgium & Germany: €10.95
Europe, other countries: €19.95
International, non-EU: €49.95

The return label cost will be deducted from your refund.

How to Start a Return

Submit your return
Go to our Return Portal, select the item you would like to return and choose the reason for return. Once approved, you will receive your return label by email.

Prepare your package
Repack the item in its original packaging and include the packing slip. Returns without the packing slip may take longer to process.

Ship your return
Use the provided return label and drop off your package with the designated carrier.

Refund

After your return has been received and inspected, we will notify you whether your return has been approved or rejected.

Approved refunds are processed to the original payment method. Please note that your payment provider may need additional time to complete the refund.

44HOURS is not responsible for lost or undelivered returns.